Our users got a CEO spoofing email from a Gmail address. One user replied, whitelisting the gmail address. All is reported, now I just want to remove the address from the whitelist.
I can't get the address out of the whitelist. I've got no idea why. I've done stuff like this for more than a decade on a regular basis. Have I gone mad, is something corrupted? I'm stuck. I did a verify first and got: [email protected] Whitelisted [email protected],@OurCharity.org personal Whitelisted [email protected],[email protected] personal Whitelisted Then I did a remove from the gui like this: [email protected] [email protected],@OurCharity.org [email protected],[email protected] (I should have had [email protected],* too, but I didn't) I'm not sure what the result at the top was, but I did a verify of the email address only and got: [email protected] Whitelisted [email protected],@OurCharity.org personal Whitelisted [email protected],[email protected] personal not Whitelisted I can't seem to remove the address from the domain's personal whitelist, nor from the global whitelist. In the GUI, if I do a remove of: [email protected],* (like the GUI says to do) it says: [email protected] removed from Whitelist (as I'd hoped), However, another verify shows this again [email protected] Whitelisted [email protected],@OurCharity.org personal Whitelisted [email protected],[email protected] personal not Whitelisted If I try removing [email protected],@ourcharity.org it returns a message that the address isn't whitelisted, but a verify gives the same verify 3 line reply above, with the not whitelisted line in red. Guidance appreciated!
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