Rick, I'm guessing you just need a slight nudge in the right direction...
Go to the Service Level Management Console. Click on the Service Targets Tab Click Create Select "CI Unavailability under Applies To field Under Goal Type you want to select CI Outage Fill out the rest of the information as you would for any SLAs. Hope that helps. Ben Cantatore Remedy Product Manager Bed Bath & Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: Rick Cook <[email protected]> To: [email protected], Date: 01/14/2015 12:44 PM Subject: Tying Approvals to CIs Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** ARS/ITSM 7.0.2 I am pretty sure there is a way to do this, but it's currently eluding me. We want to associate CIs (Business Processes) to a Change Request, and have a person associated with that CI to be automatically included in the Approval notification process for that RFC. So how can I do that? Same question for v8.1. Rick Cook _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
