Hi, Check the Support Group ID, this happens when there is a mismatch between the Support Group ID and the Users. You may need to look at the Support Group Association records for the affected users. There is a menu that is checking the values upon population that then blanks out the Assignee.
Noticed some major issues with 8.1 and misalignment on imports that cause this behaviour with Templates, etc _____ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Suresh Loganathan Sent: 13 September 2014 19:12 To: [email protected] Subject: Re: Issue in UDM 8.1 ** Hi Ross, Your understanding is correct. Will follow your recommendadtion and will update the status. Regards, Suresh Loganathan. On Fri, Sep 12, 2014 at 11:30 AM, Mitcham, Ross <[email protected]> wrote: So that I am clear, when you pull an assignee menu for a support group (let's say assignee of an incident), the menu shows the full name of the loaded user but selecting that user returns nothing to the assignee field... is that correct? If this is the case you should turn on active link logging and identify the code that should bring back the full name and that would help identify what seems to not be set correctly with the UDM load. Regards, -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ersureshbe Sent: Friday, September 12, 2014 8:08 AM To: [email protected] Subject: Issue in UDM 8.1 Hi Experts, Recently, we are facing the issues to update the data into target values. Please refer below scenario it's creating big head ache to us. For example, if i upload the People form related values, it's loading and promoting and validating successfully. After that user logged into remedy and try to access some support group that time user name is displaying but if he clicked it's not showing simply showed null value. If we delete the support group and re enter again and requested to the user to access that support group. it's allowing with out issues. This issues affecting people permission and functional role also. UDM updating the target value in right manner. Value also available into that appropriate form. but, need to delete the value and need to re add. So that users will access with out issues. Can you please help to fix this issue? Appreciate for your speedy response. Regards, Suresh L Suresh Loganathan. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Issue-in-UDM-8-1-tp7598561.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
