The SHARE:Application_Properties form is where the versions and other information about each installed product resides on an ITSM system. During an upgrade, the installer looks at the entries in this file to determine the current installed version of whatever it's upgrading. Unfortunately, sometimes, the installer scripts have errors in them that erroneously report that you already have the version the installer is trying to install. The workaround for that is to tweak the entry/entries in the form (after backing up the originals, of course) to say that you have a version that satisfies the installer.
That being explained, I'm not sure that it solves this problem. What if you copied the AR Server's armonitor.cfg file to the mid-tier server? Rick On Fri, Jul 18, 2014 at 7:16 AM, John Peters <[email protected]> wrote: > ** > Hi Rick > > That sounds interesting do you have any details? > > The installer seems to assume you are on an arserver not a mid tier ... > > Cheers > > JP > > > On Fri, Jul 18, 2014 at 12:39 PM, Rick Cook <[email protected]> wrote: > >> ** >> >> Is this one of those times where you tweak the application properties >> Form to trick the installer? >> >> Rick >> On Jul 18, 2014 4:31 AM, "John Peters" <[email protected]> wrote: >> >>> ** >>> Hi >>> >>> The installer seems to be complaining that it cant find the armonitor >>> file.. well it wouldnt on a mid tier server would it...???? >>> >>> Regards >>> >>> JP >>> >>> >>> On Fri, Jul 18, 2014 at 11:59 AM, Zandi <[email protected]> wrote: >>> >>>> ** >>>> Oh. Did this just come out? >>>> Interesting that bugs are coming out so fast.. The last batch was much >>>> more sneaking. >>>> >>>> What environment. Winter *nix ? >>>> >>>> Sent from my iPhone >>>> >>>> On Jul 18, 2014, at 2:30 AM, John Peters <[email protected]> wrote: >>>> >>>> ** >>>> Hi >>>> >>>> I am trying to apply the above patch but the installer errors with :- >>>> >>>> " >>>> >>>> - Another instance of BMC Remedy Action Request System has been >>>> detected on sjc-w28vm-ar01 in path: C:\Program Files\BMC >>>> Software\ARSystem. Changing the install location is not allowed. Click >>>> Previous and specify the same location. >>>> >>>> There is no server called sjc-w28vm-ar01 what is going on? >>>> >>>> Every where I turn I seem to hit brick walls :( >>>> >>>> Thanks >>>> >>>> >>>> JP >>>> >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
