Hello, we have currently upgraded our custom build Remedy application from 6.3 to 8.1. As part AD integration we have an requirement to change all the existing login names to corresponding AD Login Names and to blank out the Password for the existing login names. There are four forms in which the login names are stored in our application. The forms are, 1) User (This has both Login Name and Password) 2) AR System User Preference (This has only the Login Name) 3) Custom Form 1 (This has only the Login Name) 4) Customer Form 2 (This has both Login name and Password) We have created a new database table(TBL_Login_Name -- it has two columns name login_name_o and login_name_n) and imported all the Existing Login name and its corresponding AD Login Name into the table. Then using Database Procedure we are updating the existing Login Names with their corresponding AD login name by referring table "TBL_Login_Name". Also making Passwords blank for all updated user profiles. After executing all the database procedures, we have executed the arreload utility to make User_Cache to be in sync. Issues faced: After modifying the login names and making password blank, when a user tries to login to the system using AD password, it throws "Authentication Failed". Requesting you to throw some light on this issue. Thanks in Advance.
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