Hi Stroud, thank you very much for the help on the file extension but now,
We are getting Error Message: An internal error occured while calling 'getPages' API. (Error: ERR_WIS_30270) and blank reports are getting pulled. any comments on this ? Thanks , Harry On Monday, April 14, 2014 9:48:16 AM UTC-5, Stroud, Natalie K wrote: > > ** > > Hi Harry: > > > > On the reports where this issue is happening, if you access them from the > CMC Console, go to the History, highlight the scheduled instance (should > have a Status of Recurring), then hit Actions à Reschedule, then go to > Formats and Destinations and expand the option for Destinations Options and > Settings, is the box that says “Add file extension” checked? > > > > *Natalie Stroud* > > SAIC @ Sandia National Laboratories > > ARS-ITSM Reporting Specialist > > Albuquerque, NM USA > > [email protected] <javascript:> > > ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected] <javascript:>] *On Behalf Of *Harry > *Sent:* Sunday, April 13, 2014 4:44 PM > *To:* [email protected] <javascript:> > *Subject:* Re: [EXTERNAL] Analytics - scheduled report does not show file > extenstion like. MyReport.xls > > > > ** > > Hi Stroud, > > correcting the 2nd line.... > > > > Its BMC Analytics for Business Service Management Version 7.6.06. > > *this is happening with only couple of scheduled reports..*. > > > > > > Regards, > > Harry > > > On Sunday, April 13, 2014 5:37:47 PM UTC-5, Harry wrote: > > ** > > Hi Stroud, > > > > Its BMC Analytics for Business Service Management Version 7.6.06. > > this is not happening with only couple of scheduled reports... > > > > > > Regards, > > Harry > > > On Thursday, April 10, 2014 9:20:21 AM UTC-5, Stroud, Natalie K wrote: > > ** > > Harry: > > > > 1. Is this happening for all reports you schedule or only for > one? > > > > 2. What version of Analytics are you running? > > > > 3. When you schedule a report, do you manually set the Destination > Options and Settings or do you accept the Job Server’s defaults? > > > > Thanks, > > > > *Natalie Stroud* > > SAIC @ Sandia National Laboratories > > ARS-ITSM Reporting Specialist > > Albuquerque, NM USA > > [email protected] > > ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 > > > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected]] *On Behalf Of *Harry > *Sent:* Wednesday, April 09, 2014 7:52 PM > *To:* [email protected] > *Subject:* [EXTERNAL] Analytics - scheduled report does not show file > extenstion like. MyReport.xls > > > > ** > > Hi Team, > > > > Where scheduling a report within analytics on a regular bases and sending > file to a fileshare, the extension of file type isn't showing on file > within the file share. If we save a report directly to the file share (not > scheduled) the extension is visible. > > > > appreciate your help... > > > > -Harry > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
