thanks for your answers. and yes we are working with 7.6.04. the idea is to know if people is really using KB or they don't. i saw some reports but they are based on articles. the idea is kind of how many time a user hit the search button on kb.
2014-03-15 21:23 GMT-05:00 Keith Parker <[email protected]>: > Which version of RKM are you using? > > If you are in 7.6.04 or above there are AR Web reports that may cover what > you need. One thing we learned is that we needed our techs to "use" the > article for it to show up. That triggered the counter in the report. I am > unsure if this has been changed in 7.6.04 or above. > > Keith Parker > FAA ATO-IT > Business Analytics and Remedy Dashboards > 405-535-7605 - Cell > Sent from my iPad > > On Mar 14, 2014, at 6:08 PM, "andres tamayo" <[email protected]> wrote: > > > ** > > Hi there > > > > i'm new to KB and i was looking if there is a way to get how many users > search the KB articles. > > i saw there is a few reports about hits on articles but cannot find > anything on my particular subject. > > > > thanks for your help or ideas. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
