This debate can go on for week, however, Mark you reminded me of something that I see happing and at times BMC sales is the root cause.
A number of times, BMC sales will meet with the companies Managment and provide information that might be too good. Without the companies (or even a BMC) technical resource in the room. Then us on the technical side must come up to speed (on our own) or debunk, the info that was passed on to the Management team. Those conversations never go well. Instead of partnering with the technical resource in a company, BMC at times seems to circumvent this powerful resource. I am not sure if it's on propose or just a matter of timing, however, it does/is happing. I wonder why the technical side of the sales team is not reaching out to the technical side of our world. That reaching out would be key to success of any project or upgrade. As we have been saying without us, the customers will find another product. Howard -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Tuesday, March 11, 2014 12:56 PM To: [email protected] Subject: Re: [arslist] BMC should have made upgrades easier - Customers loosing interests Great debate here and have a thought on education. If BMC offered the ....Using (WBT) courses for free or under some kind of site license agreement, maybe under your support ID, that would be huge in winning over management and users. Even a scaled down version that covers most of the first use issues would be better than nothing. Sure there is cost with creating one of these courses but the ROI from lower churn would even that out. The downside would be having users that might know more than we do on a particular application or feature. Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of James Smith Sent: Tuesday, March 11, 2014 11:32 AM To: [email protected] Subject: Re: BMC should have made upgrades easier - Customers loosing interests I agree. Bad resources lead to the failure of projects. I got some link which shows pitfalls in service now http://seekingalpha.com/article/1111961-after-interviewing-more-industry-insiders-i-am-even-more-bearish-on-servicenow Worth reading _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
