You can control the number log messages which are created in "AR System Email Error Logs" form by changing log level. Here are the steps to change log level
* Navigate to jre which email engine is using e.g C:\JDK1.7\jre\lib\ * Open the logging.properties * Add the following line end of file. com.bmc.arsys.emaildaemon.ARSystemHandler.level=<LOGLEVEL> * Value for <LOGLEVEL> are OFF, SEVERE, WARNING, INFO, CONFIG, FINE, FINER, FINEST * Restart the Email engine. Hope this helps you . From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Sent: 12 December 2013 9:30:PM To: [email protected] Subject: Re: Stop/Decrease Email Logging ** I saw this same problem earlier this year. The client upgraded their exchange servers. When they did, they changed the number of allowed connections per client from unlimited to 5. Figuring nobody would have more than 5 concurrent connections. However, the email engine seems to create additional connections every time it polls for new messages to send. Even changing the setting to 100 only stopped the errors for a couple hours, then they returned. The only way I know to get around it is to have the exchange guys allow unlimited connections again. Thank you Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant From: Frank Caruso <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Sent: Thursday, December 12, 2013 8:47 AM Subject: Stop/Decrease Email Logging ITSM 764 sp2 ARS 764 sp2 We are having an issue where sometimes the email engine cannot connect to the mailhost to send mail. It appears to be an issue on the mail server were there are too many connections. When this happen the email engine will send thousands of errors to the server log file and the AR System EMail Error Log form. Today alone we have added 50,000 entries but have only sent a few hundred emails. Since I did notice this happening there are now over 1 million error records in the form. Anybody have any thoughts on how to decrease the number of error messages that get created? Any thoughts on why SO many errors get generated? Thank you. Frank. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
