Hi,
A third way would be to submit/update any record belonging to a form that has
notification filters attached to it. But you need to know what triggers that
filter.
Generally speaking, I would say that the normal API-programs do not send
emails explicitly. Instead it updates records that will take care of email
notifications where it is appropriate.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Sweety,
> It depends on if you want your tool to send the mail, or if you want the
> Remedy server to send the email. If you want the remedy server to do it,
> you could just create a record with appropriate values populated in AR
> System Email Messages, then the Remedy Email Engine would send it out like
> any other.
>
> If you want your app to send the email, choose mail code appropriate for
> your language, and construct appropriate methods.
>
>
> On Thu, Dec 12, 2013 at 8:47 AM, Sweety <[email protected]> wrote:
>
>> Hi List,
>>
>> Can we send email notification from Remedy API ? What is the best approach
>> to send mail in API application ?
>>
>> Thanks,
>>
>>
>> _______________________________________________________________________________
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>>
>
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