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Hi Neha:

In order to sychronize, you will either have to:
 
(a) Use the underlying database replication services to replicate your active database to your "Analytics" database (probably the easiest)
(b) Use tools like "RRRChive" to move data from one database to another.   You only have to move a subset of tables for the ITSM universe, the Analytics documentation contains which ones.
 
Terry
 
 
on Nov 08, 2013, Neha Khandelwal <[email protected]> wrote:
 
_ARSlist: "Where the Answers Are" and have been for 20 years_

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