I had a lot of trouble trying to upgrade to CMDB 7.6 sp1 after a failed
upgrade. Here are that I took to get from 7.5 to 7.6sp1. These may not be
relevant but then again it doesn't hurt to try. Of course the first step should
be to clean out the temp directory if you are running Windows.
1. Run the Atrium 7.6 patch 1 upgrade
a. Open a command window
b. Goto the install directory cd <Installer
Directory>\AtriumCore\Disk1\InstData\VM
c. Run the command setup.exe -Dbmc.install.PAUSE_MODE=true
d. Set install information
e. When the installer pauses open each of the below mentioned files,
search & replace the numeric (mask) value from 524289 to 528449. Note: There is
only one occurrence of the mask in each file.
i. <Atrium
Installation Directory>\dsl\com\workflow\en\cdf_com.xml
ii. <Atrium
Installation Directory>\dsl\fnp\workflow\en\cdf_fnp.xml
iii. <Atrium
Installation Directory>\dsl\pct\workflow\en\cdf_pct.xml
iv. <Atrium
Installation Directory>\dsl\pct\workflow\en\cdf_pct_postupgr.xml
v. <Atrium
Installation Directory>\dsl\pdl\workflow\en\cdf_pdl.xml
vi. <Atrium
Installation Directory>\dsl\sit\workflow\en\cdf_sit.xml
f. Resume the install (there will be 3 additional pauses you will have to
resume through)
2. Reboot Server
3. Zip the current install logs by running the maintenance tool (<install
dir>atriumcore\ AtriumCoreMaintenanceTool.cmd)
4. Save zipped file to another location (it will save to the installer's
temp directory)
5. Verify that the relevant Share Application Properties records are
updated to show 7.6 patch 1
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Wednesday, November 06, 2013 9:01 AM
To: [email protected]
Subject: Re: CMDB Issue
**
Are there any errors in the install SQL logs?
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of sriram pm
Sent: Wednesday, November 06, 2013 3:26 AM
To: [email protected]<mailto:[email protected]>
Subject: CMDB Issue
**
Hi All,
We are trying to Install CMDB 7.6.04 in our Development Server.
Since CMDB was not properly installed initially, we did a cleanup as per the
BMC Installation Document and did a re-installation.
We tried multiple times and every time CMDB installation fails.
Actually we have custom applications. BMC suggested to take a DB Backup and
cleanup the custom applications which we do not want to do.
--------------------------------------------------------
BMC Atrium Core 7.6.04 install failed.
--------------------------------------------------------
Feature BMC Atrium CMDB failed
com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Failure
during execution of RIK command
Feature Atrium Impact Simulator Engine failed
Installation was skipped because BMC Atrium CMDB failed to install
--------------------------------------------------------
Kindly let us know whether we have any work around to successfully install CMDB
with out touching the Custom Applications.
Thank you,
Sriram.
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