Hi, LJ: The defect impacted 100% of all join forms (OOB<->OOB, Custom<->Custom, OOB<->Custom). The join criteria was disabled. The only time it was enabled was on the creation of a join. Once saved, the join criteria and the ability to swap forms was immediately disabled. It was made apparent immediately after upgrading from 7.6.04 patch 04 to 8.1.00.
There's a DEV Studio Hot fix that addresses the issue. Michelle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Tuesday, November 05, 2013 9:18 AM To: [email protected] Subject: Re: Problems with Conditions of Join Form after Upgrade to Remedy 7.6 ** Michelle, I didn't see where Salvo said it was a Custom form...that would indeed be a problem. If it's a base form with overlay, I remember a discussion with Doug as to why you can't modify a join condition in an overlay. On Tue, Nov 5, 2013 at 8:14 AM, Lucero, Michelle <[email protected]<mailto:[email protected]>> wrote: ** Hi, Salvo: This is a known defect in 8.1 that has been addressed with a hot-fix. SP5 for 7.6.04 may have come out around the same time. It is possible that the same defect had been encountered there as well. Ask your BMC support contact about the defect # and hot fix noted below. The hot fix fixed our issue on 8.1. "Defect SW00450943 has been filed. Also, ESC#039963 has been raised to resolve the issue so Join Form Properties can be modified." "Hot-fix for Defect: SW00450943 - Join Information is not allowed to change for custom forms" Hope this helps. Michelle From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of LJ LongWing Sent: Tuesday, November 05, 2013 7:11 AM To: [email protected]<mailto:[email protected]> Subject: Re: Problems with Conditions of Join Form after Upgrade to Remedy 7.6 ** You need to either create your own join, or make the change in Base mode On Nov 5, 2013 2:03 AM, "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> wrote: Hi all, we made the upgrade from the version 7.1 to the version 7.6.0.4 SP5 of Remedy. We work in Best Practice Customization and we have serious problems with a Join Form, because we can't modify the Join Information of the Join Form. It is not allowed to swap between the Forms or modify the Join Condition that is what we need.. We want modify the Join Condition adding a condition about a Custom Field but the system does not allow to do this modify. Can anyone suggest us how modify the Join Condition in the Best Practice Customization Mode? Thanks in advance. Salvo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ---------------------------------------------------------------------- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
