Michelle, I didn't see where Salvo said it was a Custom form...that would indeed be a problem. If it's a base form with overlay, I remember a discussion with Doug as to why you can't modify a join condition in an overlay.
On Tue, Nov 5, 2013 at 8:14 AM, Lucero, Michelle < [email protected]> wrote: > ** > > Hi, Salvo: > > > > This is a known defect in 8.1 that has been addressed with a hot-fix. SP5 > for 7.6.04 may have come out around the same time. It is possible that the > same defect had been encountered there as well. > > Ask your BMC support contact about the defect # and hot fix noted below. > The hot fix fixed our issue on 8.1. > > > > “Defect SW00450943 has been filed. Also, ESC#039963 has been raised to > resolve the issue so Join Form Properties can be modified.” > “Hot-fix for Defect: SW00450943 – Join Information is not allowed to > change for custom forms” > > > > Hope this helps. > > Michelle > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Tuesday, November 05, 2013 7:11 AM > *To:* [email protected] > *Subject:* Re: Problems with Conditions of Join Form after Upgrade to > Remedy 7.6 > > > > ** > > You need to either create your own join, or make the change in Base mode > > On Nov 5, 2013 2:03 AM, "[email protected]" <[email protected]> > wrote: > > Hi all, > > we made the upgrade from the version 7.1 to the version 7.6.0.4 SP5 of > Remedy. > > We work in Best Practice Customization and we have serious problems with a > Join Form, because we can't modify > > the Join Information of the Join Form. > > It is not allowed to swap between the Forms or modify the Join Condition > that > is what we need.. > > We want modify the Join Condition adding a condition about a Custom Field > but > the system does not allow to do this modify. > > Can anyone suggest us how modify the Join Condition in the Best Practice > Customization Mode? > > Thanks in advance. > > Salvo > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ------------------------------ > This message, and any attachments, is for the intended recipient(s) only, > may contain information that is privileged, confidential and/or proprietary > and subject to important terms and conditions available at > http://www.bankofamerica.com/emaildisclaimer. If you are not the intended > recipient, please delete this message. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
