Fortunately, this is the only case reported. :) I had a recheck in audit log, it was reopened and resolved again. So, the down elapsed time was updated properly. (thanks andres..!)
But still digging for Upelapsed time reason. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of andres tamayo Sent: Wednesday, August 21, 2013 1:31 AM To: [email protected] Subject: Re: SLA Uptime Incorrect calculation ** for down elapsed time field i've noticed (SLM 7.6.04 SP2) that this field take account of all the time which the measured was stopped, no only the exclusion clause. so if you move an incident to resolved status then go back to in progress status this time is added to down elapsed time field on slm measurement form. 2013/8/20 Das, Anusha (non-US) <[email protected]<mailto:[email protected]>> ** Is this the only incident that has the issue? Or have you seen this to be reoccurring? Thanks, Anusha From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Govind M Sent: Tuesday, August 20, 2013 2:42 AM To: [email protected]<mailto:[email protected]> Subject: Re: SLA Uptime Incorrect calculation ** I have an SLA whose recorded the Uptime is greater than the overall elapsed time which is confusing me. Even though the Overall stop time is within the due date but the SLA was updated as missed. When I viewed the audit log, user had resolved the incident from pending status to resolved status directly. The incident was kept in pending status only for 2 mins, but it updated down elapsed time as nearly 10 mins in measurement form. Can anybody clarify how it could happen... ARS 7.1 patch 8, SLM 7.1 patch 2. Thanks, Govind Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com<http://www.wipro.com> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
