Hi, Please check arerror.log file for more details.
Are you able to login with your ARAdmin user & password thru Oracle Client Libraries? I think password has expired & you need to reset it. Regards, Mayuresh On Thu, Apr 25, 2013 at 4:05 AM, vaibhav wadekar <[email protected]>wrote: > ** > Are you installing againest existing Pre-Created Tablespace or are you > creating a new Tablespace with Install? > > Based on the error, it appears that either the accout is locked or have > bad password. > > You can start the installer in Debug mode and verify the same at the > Database Screen whether that steps is passed or failed. > > To start the installer in Debug mode, > > try running setup.bin and when the installer launches, try pressing > Control + L key of your keyboard. > > > Hope this helps. > > Regards, > Vaibhav Wadekar > > > > > On Wed, Apr 24, 2013 at 9:44 AM, Sanford, Claire < > [email protected]> wrote: > >> ** >> >> Trying to go from:**** >> >> ** ** >> >> ITSM 7.6.04 SP2**** >> >> ARS 7.6.04 SP3**** >> >> Oracle 11.2.0.3.0 - 64bit DEV**** >> >> Win 2008 VMServer**** >> >> ** ** >> >> To**** >> >> ** ** >> >> ITSM 7.6.04 SP4**** >> >> ARS 7.6.04 SP4**** >> >> Oracle 11.2.0.3.0 - 64bit DEV**** >> >> Win 2008 VMServer**** >> >> ** ** >> >> ** ** >> >> I am trying to install ARS 7.6.04 SP4 It never asks if I am upgrading. The >> system bombs out at the very end. It tells me that the database >> information is incorrect. I looked in the BMC KB and all I could find >> there was that my server name was too long!**** >> >> ** ** >> >> FQDN - xxRemedy7txxxxx.xx.org**** >> >> Alias - xxRemedy7txxxxx.xx**** >> >> ** ** >> >> I used the standard xx#xxxxx# password.**** >> >> ** ** >> >> Any ideas?**** >> >> ** ** >> >> *BMC KB Solution:* * * >> >> *You need to have the short server name for the Server Name field during >> the SP4 installer.* >> >> * * >> >> *Database access errors are another possible cause, check the install >> log for messages such as:* >> >> *{Description=[Failed to check database connection,DB >> server],Detail=[ORA-01017: invalid username/password; logon denied]}* >> >> * * >> >> *The database error is likely the password is incorrect and it is >> recommended to type the password even if you see the password field already >> populated.* >> >> ** ** >> >> ** ** >> >> *Error Messages at the end of the install:* >> >> 1) LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to get >> database connection],Detail=[[SQLERRORCODE]=1017 [SQLMESSAGE]=ORA-01017: >> invalid username/password; logon denied]} **** >> >> ** ** >> >> ** ** >> >> 2) THROWABLE EVENT {Description=[Failed to execute >> prepareConnection],Detail=[Failed to prepare db connection**** >> >> ERROR CODE=1017**** >> >> MESSAGE=ORA-01017: invalid username/password; logon >> denied**** >> >> SQL STATE=72000]}**** >> >> ** ** >> >> Throwable=[java.sql.SQLException: ORA-01017: invalid username/password; >> logon denied**** >> >> >> oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:119) >> **** >> >> oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:115)* >> *** >> >> oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:221) >> **** >> >> oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:467)**** >> >> oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:409)**** >> >> oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:401)**** >> >> >> oracle.jdbc.driver.T4CTTIoauthenticate.receiveOauth(T4CTTIoauthenticate.java:852) >> **** >> >> oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:427)**** >> >> oracle.jdbc.driver.PhysicalConnection.<init>(PhysicalConnection.java:493) >> **** >> >> oracle.jdbc.driver.T4CConnection.<init>(T4CConnection.java:198)**** >> >> >> oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:29) >> **** >> >> oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:502)**** >> >> java.sql.DriverManager.getConnection(Unknown Source)**** >> >> java.sql.DriverManager.getConnection(Unknown Source)**** >> >> >> com.bmc.install.utility.jdbc.impl.OracleDatabaseHelperImpl.getConnection(OracleDatabaseHelperImpl.java:74) >> **** >> >> >> com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:247) >> **** >> >> >> com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:210) >> **** >> >> >> com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.prepareConnection(ARServerManageDatabaseBusinessTask.java:595) >> **** >> >> >> com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.processDBVendorTablesSqlFile(ARServerManageDatabaseBusinessTask.java:773) >> **** >> >> >> com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.execute(ARServerManageDatabaseBusinessTask.java:101) >> **** >> >> com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)**** >> >> java.lang.Thread.run(Unknown Source)]**** >> >> ** ** >> >> ** ** >> >> 3) LOG EVENT {Description=[AR System Server failed],Detail=[ >> featureARServer]}**** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
