Are you installing againest existing Pre-Created Tablespace or are you creating a new Tablespace with Install?
Based on the error, it appears that either the accout is locked or have bad password. You can start the installer in Debug mode and verify the same at the Database Screen whether that steps is passed or failed. To start the installer in Debug mode, try running setup.bin and when the installer launches, try pressing Control + L key of your keyboard. Hope this helps. Regards, Vaibhav Wadekar On Wed, Apr 24, 2013 at 9:44 AM, Sanford, Claire < [email protected]> wrote: > ** > > Trying to go from:**** > > ** ** > > ITSM 7.6.04 SP2**** > > ARS 7.6.04 SP3**** > > Oracle 11.2.0.3.0 - 64bit DEV**** > > Win 2008 VMServer**** > > ** ** > > To**** > > ** ** > > ITSM 7.6.04 SP4**** > > ARS 7.6.04 SP4**** > > Oracle 11.2.0.3.0 - 64bit DEV**** > > Win 2008 VMServer**** > > ** ** > > ** ** > > I am trying to install ARS 7.6.04 SP4 It never asks if I am upgrading. The > system bombs out at the very end. It tells me that the database > information is incorrect. I looked in the BMC KB and all I could find > there was that my server name was too long!**** > > ** ** > > FQDN - xxRemedy7txxxxx.xx.org**** > > Alias - xxRemedy7txxxxx.xx**** > > ** ** > > I used the standard xx#xxxxx# password.**** > > ** ** > > Any ideas?**** > > ** ** > > *BMC KB Solution:* * * > > *You need to have the short server name for the Server Name field during > the SP4 installer.* > > * * > > *Database access errors are another possible cause, check the install log > for messages such as:* > > *{Description=[Failed to check database connection,DB > server],Detail=[ORA-01017: invalid username/password; logon denied]}* > > * * > > *The database error is likely the password is incorrect and it is > recommended to type the password even if you see the password field already > populated.* > > ** ** > > ** ** > > *Error Messages at the end of the install:* > > 1) LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to get > database connection],Detail=[[SQLERRORCODE]=1017 [SQLMESSAGE]=ORA-01017: > invalid username/password; logon denied]} **** > > ** ** > > ** ** > > 2) THROWABLE EVENT {Description=[Failed to execute > prepareConnection],Detail=[Failed to prepare db connection**** > > ERROR CODE=1017**** > > MESSAGE=ORA-01017: invalid username/password; logon denied > **** > > SQL STATE=72000]}**** > > ** ** > > Throwable=[java.sql.SQLException: ORA-01017: invalid username/password; > logon denied**** > > > oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:119) > **** > > oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:115)** > ** > > oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:221) > **** > > oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:467)**** > > oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:409)**** > > oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:401)**** > > > oracle.jdbc.driver.T4CTTIoauthenticate.receiveOauth(T4CTTIoauthenticate.java:852) > **** > > oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:427)**** > > oracle.jdbc.driver.PhysicalConnection.<init>(PhysicalConnection.java:493)* > *** > > oracle.jdbc.driver.T4CConnection.<init>(T4CConnection.java:198)**** > > > oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:29) > **** > > oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:502)**** > > java.sql.DriverManager.getConnection(Unknown Source)**** > > java.sql.DriverManager.getConnection(Unknown Source)**** > > > com.bmc.install.utility.jdbc.impl.OracleDatabaseHelperImpl.getConnection(OracleDatabaseHelperImpl.java:74) > **** > > > com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:247) > **** > > > com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:210) > **** > > > com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.prepareConnection(ARServerManageDatabaseBusinessTask.java:595) > **** > > > com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.processDBVendorTablesSqlFile(ARServerManageDatabaseBusinessTask.java:773) > **** > > > com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.execute(ARServerManageDatabaseBusinessTask.java:101) > **** > > com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)**** > > java.lang.Thread.run(Unknown Source)]**** > > ** ** > > ** ** > > 3) LOG EVENT {Description=[AR System Server failed],Detail=[ > featureARServer]}**** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
