We use the email engine extensively to create incidents (25% of total volume). I had to look up what you meant by RBE but if you mean the formatted field:value message to create incidents, we're on the same page. In any case, our implementation uses the HPD:IncidentInterface_Create form to create the incidents and we have the same issue. That form only has fields for a single attachment.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shruti Shah Sent: Friday, January 11, 2013 1:54 AM To: [email protected] Subject: Re: Multiple email attachments not visible in incident ticket auto generated from email Hi, The configuration to auto generate tickets from the email engine was done thru RBE. My issue is that I sent an email with 2 .xls files attached; however the incident ticket that was generated in the system shows only 1 .xls file instead of 2. Is there any setting to limit the number of files attached to an incident ticket auto generated from email? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
