I've noticed that colons in the notes or any character field stops the rest of the data to come through in the outgoing emails. Not sure if this is the problem you are facing.
Happened in 7.5 and 7.6.04 for us in our custom environment. Lisa On Wed, Dec 5, 2012 at 12:27 PM, Martinez, Marcelo A <[email protected]>wrote: > ** > Hello List, > > We currently upgraded to 7.6.04. since then, some of our automated > incident tickets are not being created correctly. The notes field is not > bringing over all the text. > > We have an EDI system that sends emails to ARS when an error occurs. the > email is parsed by the HPD:IncidentInterface_Create form. The incidents are > being created. However, the notes field does not contain all of the info > being sent via the email. > > Below is parts of the email that EDI is sending. The details section > contains multiple lines with returns and extra spaces, which I thought > would cause the issue. The thing is.. this worked well in > ARS7.1/ITSM7.0.03. I’m looking thru the BMC communities but haven’t been > able to find anything. Has anyone seen this behavior and have you been able > to remedy it? > Thanks, > Marcelo > > Schema: HPD:IncidentInterface_Create > Server: marceloserver > Description !1000000000!: EDI Error > Details !1000000151!: Script- details follow below > Script- SAPOutboundTreatmentBic997ErrorMailSchneider > Ruleset- sap-outbound > Rule Name- PRP_010_ZCARNOT_0000120340 > Workflow ID- CPAMHQ-SBG02050abc5c-cfd6-4272-bcaf-87ed30089985 > Actual Component- Storing to Archive > Trigger Name- PRP_010_ZCARNOT_0000120340!0D156Ca.ido > Start Time- Wed Dec 05 09:50:15 CST 2012 > end Time- Wed Dec 05 09:50:16 CST 2012 > Info1- > [Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse > t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException > Info2- > [Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse > t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
