Perhaps the client thinks that you can accomplish what is needed without the 
Developer Studio?

Since you don't seem to know what the Developer Studio is, nor encountered a 
need for a Support ID before,
you certainly shouldn't be using it on an ITSM System. Nor should your client 
have hired you to do so.
Could explain why they will not give you access to the tool or their Support ID.

I certainly hope no one on the list helps you obtain a copy.

Having read what I just wrote I realized it is the harshest I have been in 20 
years about this sort of thing,
but, after rereading the previous two posts, it still seems correct and 
appropriate.

Daniel
-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Neha Khandelwal
Sent: November 19, 2012 2:15 AM
To: [email protected]
Subject: Re: Regarding installation of BMC Remedy Developer Studio

Hi,

Thanks for providing your assistance.
I have fewer more doubts.

For my project, requirement is to work on ITSM 7.6. Client will provide access 
to everything, except BMC Developer studio tool. So this tool we need to get on 
our own.

So is it possible to just get Developer Studio tool? Also while downloading 
this tool, Support ID is being asked, which is also not shared by client?

In keeping above constraints in mind, can you please suggest me now how to get 
BMC Remedy Developer Studio tool?

Regards
Neha

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