[email protected] On Sep 12, 2012 10:38 AM, "Ben Chernys" <[email protected]> wrote:
> ** > > There is indeed a tool that will allow you to archive ITSM data *– in > chains –* to either archive forms or external files.**** > > ** ** > > The problem with the OOTB Archive solution is that each form is considered > as an individual form. The flaw makes archiving a complete *tree* of > records difficult.**** > > ** ** > > For example, an Incident ticket is a record in HPD:Help Desk, and bunches > of related records in HPD:WorkLog, HPD:Associations, TMS:Task, etc, in > other words a *tree* of records across many forms.**** > > ** ** > > Meta-Update is the only tool to easily and quickly deal with *trees* of > records.**** > > ** ** > > So, say you wanted to archive all closed tickets older than one year to a > bunch of forms called ARC:HPD*, ARC:TMS*, etc.**** > > ** ** > > Meta-Update would query the HPD:Help Desk form for your condition (All > closed tickets older than one year) and move them appropriately – giving > them new request ids but not new incident ids (if you so wish! Not really > necessary), and then query for related records in HPD:WorkLog, > HPD:Associations, TMS:Task, and so on, and move them as well. **** > > ** ** > > Meta-Update would use the same process to archive them to HTML files, CSV > files, etc.**** > > ** ** > > Advantages of Meta-Update include:**** > > ** ** > > **Ø **No changes need be made to OOTB ITSM. Meta-Update works as an API > based batch facility and can be controlled by a single escalation or OS > scheduling such as “cron” or “at”. **** > > ** ** > > **Ø **Meta-Update is powerful and simple. Typical automation efforts > are reduced by a factor of 10. **** > > ** ** > > **Ø **Meta-Update comes with a bundle of tools that make maintaining and > problem solving ITSM much simpler, for example Meta-Schema that generates > form and field lists for Excel, Meta-Query that allows any ARS or SQL query > without an SQL client to produce Excel compatible files.**** > > ** ** > > For more information, or trial licenses, please take a look at > www.softwaretoolhouse.com .**** > > ** ** > > Cheers**** > > ** ** > > Ben Chernys > Senior Software Architect > [image: Description: logoSthInc-sm] > > Canada / Deutschland > Mobile: +49 171 380 2329 GMT + 1 + [ DST ] > Email: Ben.Chernys _AT_ > softwaretoolhouse.com<Ben.Chernys_AT_softwaretoolhouse.com> > Web: www.softwaretoolhouse.com > > Check out Software Tool House's free Diary Editor and out Freebies**** > > Section for an ITSM 7.6.04 Forms and Fields spreadsheet. > > *Meta-Update**,* our premium ARS Data tool, lets you automate > your imports, migrations, *in no time at all*, without programming, > without staging forms, without merge workflow. > http://www.softwaretoolhouse.com/ **** > > ** ** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Anantha Jeyaprakash > *Sent:* September-11-12 19:07 > *To:* [email protected] > *Subject:* Remedy archiving**** > > ** ** > > ** **** > > Team,**** > > **** > > We want to archive Remedy ITSM data. Is there a tool available (other > than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6.**** > > **** > > Thanks,**** > > Ananth**** > > **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<<image003.jpg>>
