There is indeed a tool that will allow you to archive ITSM data in chains to either archive forms or external files.
The problem with the OOTB Archive solution is that each form is considered as an individual form. The flaw makes archiving a complete tree of records difficult. For example, an Incident ticket is a record in HPD:Help Desk, and bunches of related records in HPD:WorkLog, HPD:Associations, TMS:Task, etc, in other words a tree of records across many forms. Meta-Update is the only tool to easily and quickly deal with trees of records. So, say you wanted to archive all closed tickets older than one year to a bunch of forms called ARC:HPD*, ARC:TMS*, etc. Meta-Update would query the HPD:Help Desk form for your condition (All closed tickets older than one year) and move them appropriately giving them new request ids but not new incident ids (if you so wish! Not really necessary), and then query for related records in HPD:WorkLog, HPD:Associations, TMS:Task, and so on, and move them as well. Meta-Update would use the same process to archive them to HTML files, CSV files, etc. Advantages of Meta-Update include: Ø No changes need be made to OOTB ITSM. Meta-Update works as an API based batch facility and can be controlled by a single escalation or OS scheduling such as cron or at. Ø Meta-Update is powerful and simple. Typical automation efforts are reduced by a factor of 10. Ø Meta-Update comes with a bundle of tools that make maintaining and problem solving ITSM much simpler, for example Meta-Schema that generates form and field lists for Excel, Meta-Query that allows any ARS or SQL query without an SQL client to produce Excel compatible files. For more information, or trial licenses, please take a look at <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com . Cheers Ben Chernys Senior Software Architect Description: logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: <mailto:Ben.Chernys_AT_softwaretoolhouse.com> Ben.Chernys _AT_ softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor and out Freebies Section for an ITSM 7.6.04 Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Anantha Jeyaprakash Sent: September-11-12 19:07 To: [email protected] Subject: Remedy archiving ** Team, We want to archive Remedy ITSM data. Is there a tool available (other than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6. Thanks, Ananth _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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