These are the steps we typically take, but for major version upgrades 5x to 6x or 6x to 7x. In that case it is usually best just to bring in the old data as archive data and start fresh. For this upgrade the customer wants everything brought over. What are the limitations with DDM besides deletes? Are there workarounds to these limitations? It looks like people have had a lot of success with RRRChive. Is RRRChive difficult to setup and configure for this type of upgrade or is it better suited for bring subsets of data between systems? Since there are drastic differences for RKM between 7.1 and 7.604 will DDM and RRRChive work or will it be a headache regardless?
Thanks, Brian On Wed, Sep 12, 2012 at 12:15 PM, Goodall, Andrew C <[email protected]> wrote: > ** > > We are on 7.5 migrating to 7.6.04 next weekend – God willing J**** > > ** ** > > I would recommended - Move customization, import clean foundation data, > leave old record data – start with new record data.**** > > ** ** > > If old record data is a must have, then there are limitations with DDM - > I don’t recommended it, primarily it does not recognize deletes, and ITSM > uses delete operations for many functions that will not be picked up.**** > > ** ** > > Global search / FTS is a complete waste of time and a big headache – it is > over sold as a feature, in my view it is only beneficial for searching RKM > data where it actually uses a boost relevancy.**** > > ** ** > > Regards,**** > > **** > > *Andrew C. Goodall* > > Software Engineer**** > > Development Services**** > > [email protected]**** > > *jcpenney* > > 6501 Legacy Drive**** > > Plano, TX 75024**** > > jcp.com**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Brian Pancia > *Sent:* Wednesday, September 12, 2012 10:23 AM > *To:* [email protected] > *Subject:* Upgrade from 7.1 to 7.6.04**** > > ** ** > > ** **** > > We are in the process of upgrade 7.1 to 7.604 with all the ITSM apps and > some minor customizations. **** > > ** ** > > There are a few paths we are trying:**** > > ** ** > > **- **move customizations over and migrate data over to new > system**** > > **- **use the Delta Data Migration Tool and a staging server as > outlined in the BMC whitepaper**** > > **- **move customizations over and use RRRChive to migrate data > over**** > > ** ** > > Has anyone else attempted this upgrade? What path did you chose? Are > there any lessons learned or recommendations?**** > > ** ** > > Thanks,**** > > ** ** > > Brian**** > > ** ** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
