Below is a link with the details of the solution we came up with. http://ars-action-request-system.1.n7.nabble.com/Email-Issue-tp96525p96528.html
About the only time we remember this is running is when we purposely stop the Email Engine to allow us to delete the email records before being sent (like for mass ticket updates when a group changes their name) and then the the process runs and starts the Email Engine again. The nice thing is it is just a status change of configuration record in the SHR:Escalation form to stop the monitoring, we just need to remember to do it. Jason On Fri, Sep 7, 2012 at 2:25 PM, Randeep Atwal <[email protected]> wrote: > Running a query (monitoring tools usually have a db row count monitor) of > the oldest unsent message greater than x minutes ago is a way to understand > if it's hung and automate a restart. > > Sent from my BlackBerry device on the Rogers Wireless Network > > -----Original Message----- > From: "Boyd, Rebecca" <[email protected]> > Sender: "Action Request System discussion list(ARSList)" < > [email protected]> > Date: Fri, 7 Sep 2012 16:48:37 > To: <[email protected]> > Reply-To: [email protected] > Subject: Re: Email Engine Hanging > > We run a PowerShell script which looks for "error" in the stderr.out log. > > > On Fri, Sep 7, 2012 at 2:23 PM, Karthik <[email protected]> wrote: > > ** > > > > Did you check if performance of remedy was good when the email engine was > > hung? Sometimes when the performance is not stable it tends to hang. > Also, > > are there any errors in the stderr.out log file? > > > > Regards, > > Karthik > > > > On Sep 7, 2012 11:16 PM, "Leonard Johnson" < > [email protected]> > > wrote: > >> > >> hey all, > >> > >> Every now and then our email engine hangs (hasnt everyone's?). Starting > >> and stopping this will get emails going again but I am wondering if > anyone > >> has used ProactiveNet or other monitoring to catch this when it happens. > >> Since the email Engine service is still showing as running, I can't > really > >> use that for monitoring. Any idea of what log or method I can use to > >> proactively catch this prior to customers calling to say they arent > getting > >> their notifications? > >> > >> I haven't dug very deep on this yet but this is always the place I find > >> the right answers and putting it out to you all first. > >> > >> Thanks for any input. > >> > >> LJ > >> > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
