Kevin, This is because the ARS sp3 installer overwrites the pluginsvr_config.xml file in the pluginsvr directory. Do you have a backup copy of it? If so, you can simply replace it. If you have other servers in the group that have not been touched, you can grab it from there and just change the host names. Verify the file paths as well.
Sent from my iPhone On Sep 6, 2012, at 9:06 AM, Kevin Shaffer <[email protected]> wrote: ** I just upgraded to ARS 7.6.04 SP3. When I login and open the Overview Console I get the erorr (ARERR 99020) An unknown or unexpected error occurred: Check plugin REMEDY.ARDBC.APPQUERY . There is a KB on the BMC website that has the following information. Unfortunately the KB is not helpful other than telling me this is probably a known error. I cant find any information on the SW Defects that they listed. Has anyone encountered this issue and have a fix? Problem After a successful upgrade of ITSM to 7.6.04 the Overview Console displays the error when opened. (ARERR 99020) An unknown or unexpected error occurred: Check plugin REMEDY.ARDBC.APPQUERY Solution Hopefully by restating the Mid Tier Service resolve the issue. However; you can also refer to defects which was raised for ARERR 99020 for getting ideas for further troubleshooting if restarting mid-Tier Sevice did not resolve the above mention issue. SW00407115 SW00366269 SW00364037 Thanks Kevin Shaffer _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
