I just upgraded to ARS 7.6.04 SP3. When I login and open the Overview Console
I get the erorr (ARERR 99020) An unknown or unexpected error occurred: Check
plugin REMEDY.ARDBC.APPQUERY . There is a KB on the BMC website that has the
following information. Unfortunately the KB is not helpful other than telling
me this is probably a known error. I cant find any information on the SW
Defects that they listed. Has anyone encountered this issue and have a fix?
Problem
After a successful upgrade of ITSM to 7.6.04 the Overview Console displays the
error when opened.
(ARERR 99020) An unknown or unexpected error occurred: Check plugin
REMEDY.ARDBC.APPQUERYSolutionHopefully by restating the Mid Tier Service
resolve the issue.However; you can also refer to defects which was raised for
ARERR 99020 for getting ideas for further troubleshooting if restarting
mid-Tier Sevice did not resolve the above mention
issue.SW00407115SW00366269SW00364037 ThanksKevin Shaffer
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