Thanks Jason, I see the issue on my 32 bit Win XP, so that seems to not be the issue.
Thanks Misi, I'll check on the firewall, but I wonder why the versions of the WUT would make a difference. Perhaps the 6.x clients check back with the server more frequently? David > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Tuesday, May 08, 2012 11:06 AM > To: [email protected] > Subject: Re: 764 User Tool Delay > > Hi, > > This kind of symptom typically has to do with a firewall timeout. Check if you > have something like that between the client and the server. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Are these 64 bit computers? After 7.1 WUT tends to hang on 64 bit > > Windows (and it is not supported). Some versions/patches more than > > others. There are a few compatibility setting that help greatly. I > > don't have them handy at the moment but they are in the List's archives. > > > > I have not noticed the time relationship like you mention so maybe > > this is something else altogether? > > > > Jason > > On May 8, 2012 7:29 AM, "David Durling" <[email protected]> wrote: > > > >> I'll add that, in our case, the hang/delay seems to occur more like > >> after > >> 30 minutes of inactivity (not sure how much) - I think not just after > >> a few minutes. This is against a 7.5 server, custom apps. > >> > >> David > >> > >> > -----Original Message----- > >> > From: David Durling > >> > Sent: Tuesday, May 08, 2012 10:21 AM > >> > To: [email protected] > >> > Subject: RE: 764 User Tool Delay > >> > > >> > I've seen the same thing with the 7.5 patch 007 user tool, and one > >> > of > >> our > >> > units considered it a bug and downgraded back to a 6.x client - it > >> appears > >> > related to the version of the user tool. I wonder if all of the > >> > newer > >> clients > >> > exhibit this behavior? > >> > > >> > David Durling > >> > University of Georgia > >> > > >> > > -----Original Message----- > >> > > From: Action Request System discussion list(ARSList) > >> > > [mailto:[email protected]] On Behalf Of Frank Caruso > >> > > Sent: Tuesday, May 08, 2012 10:17 AM > >> > > To: [email protected] > >> > > Subject: 764 User Tool Delay > >> > > > >> > > ARS 764 sp2 > >> > > User Tool 764 sp3 > >> > > > >> > > We can log in quickly and access all the non ITSM specific forms > >> using > >> > > the User Tool without issue: people, support, locations, > >> > > organizations,etc. We will be using the User Tool for foundation > >> data > >> > > maintenance only. However, we are finding that if left idle for a > >> few > >> > > minutes, there is a roughly 60 second delay when reconnecting. > >> > > For example, run a query displaying all support groups, toggle to > >> another > >> > > application, return to the user tool after a few minutes and it > >> > > will lock up for about a minute. User does not have to log back > >> > > in but > >> just > >> > > wait for the system to come back. This does not happen in the > >> midtier. > >> > > > >> > > Any thoughts? > >> > > > >> > > Thank you. > >> > > > >> > > > >> > > __________________________________________________________ > >> > > _____________________ > >> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > >> > > wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >> > >> > >> > >> > __________________________________________________________ > ___________ > >> __________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >> > > > > > __________________________________________________________ > ____________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > __________________________________________________________ > _____________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
