Hi,
This kind of symptom typically has to do with a firewall timeout. Check if
you have something like that between the client and the server.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Are these 64 bit computers? After 7.1 WUT tends to hang on 64 bit Windows
> (and it is not supported). Some versions/patches more than others. There
> are a few compatibility setting that help greatly. I don't have them handy
> at the moment but they are in the List's archives.
>
> I have not noticed the time relationship like you mention so maybe this is
> something else altogether?
>
> Jason
> On May 8, 2012 7:29 AM, "David Durling" <[email protected]> wrote:
>
>> I'll add that, in our case, the hang/delay seems to occur more like
>> after
>> 30 minutes of inactivity (not sure how much) - I think not just after a
>> few
>> minutes. This is against a 7.5 server, custom apps.
>>
>> David
>>
>> > -----Original Message-----
>> > From: David Durling
>> > Sent: Tuesday, May 08, 2012 10:21 AM
>> > To: [email protected]
>> > Subject: RE: 764 User Tool Delay
>> >
>> > I've seen the same thing with the 7.5 patch 007 user tool, and one of
>> our
>> > units considered it a bug and downgraded back to a 6.x client - it
>> appears
>> > related to the version of the user tool. I wonder if all of the newer
>> clients
>> > exhibit this behavior?
>> >
>> > David Durling
>> > University of Georgia
>> >
>> > > -----Original Message-----
>> > > From: Action Request System discussion list(ARSList)
>> > > [mailto:[email protected]] On Behalf Of Frank Caruso
>> > > Sent: Tuesday, May 08, 2012 10:17 AM
>> > > To: [email protected]
>> > > Subject: 764 User Tool Delay
>> > >
>> > > ARS 764 sp2
>> > > User Tool 764 sp3
>> > >
>> > > We can log in quickly and access all the non ITSM specific forms
>> using
>> > > the User Tool without issue: people, support, locations,
>> > > organizations,etc. We will be using the User Tool for foundation
>> data
>> > > maintenance only. However, we are finding that if left idle for a
>> few
>> > > minutes, there is a roughly 60 second delay when reconnecting. For
>> > > example, run a query displaying all support groups, toggle to
>> another
>> > > application, return to the user tool after a few minutes and it will
>> > > lock up for about a minute. User does not have to log back in but
>> just
>> > > wait for the system to come back. This does not happen in the
>> midtier.
>> > >
>> > > Any thoughts?
>> > >
>> > > Thank you.
>> > >
>> > >
>> > __________________________________________________________
>> > > _____________________
>> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
>> > > wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>>
>>
>> _______________________________________________________________________________
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>>
>
> _______________________________________________________________________________
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