I'd like to see them start by adding the Defects database to the list of "Sources" that get searched when you search their knowledgebase.
Thad On Wed, May 2, 2012 at 12:37 PM, patrick zandi <[email protected]> wrote: > ** Hey Y'all... > > I know I usually on the "top ten" most painful people on the ARSlist.. > however If I see a huge benefit and potential win-win situation.. I like to > bring it up now and then.. > (without getting me fired, or banned from the list that is) lol.. > > Any hoo.. BMC support currently (STILL) has all my servers and their > environments -- > My Support Profile --> *My Server > Environments<http://www.bmc.com/available/my-server-environments.html> > * > > now with that said: it still frustrates me (AND potentially > disenfranchises the customers) when I submit a ticket and they take 2 days > and come back with "Oh... that is a bug" you need this hotfix, or just do > this. > > When instead (saving me grief of Waiting, and no Knowing!) they could Very > Easily just provide a HotFix/BugFix for specific environments in a table > (they have all the information already) and give a list of possible issues > you might have based on that alone. They do not even have to give me a link > to it (because they have that too). I used to be able to do this with > www.remedy.com, however at one point they hid it.. and now we cannot see > the complete list of bugs, other customers are reporting, so we can be > proactive... > > I know I have brought this up before.. just want to revisit it from time > to time.. > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
