I agree.
Allow customers to see hotfixes available and download defs / files / instructions independently of waiting on a minor release or waiting on support to identify. I had a similar issue a few weeks ago with IE8 rendering issues on 7.6.04 sp3. Sp4 is not out yet - but support provided a new midtier build Hotfix 041812 - upon reading the build notes it apparently fixed many defects not just the one I was reporting. e.g. Hotfix 041812 Version: 7.6.04 SP3 MDB SW00 (Esc 028320) ARERR 361 when running AR System Report from Report Console/Report Selection/Reports form against a 7.1 AR Server that allows unqualified queries SW00428976 (Esc 028454) background.swf continues to load even after Flash is disabled in config.properties using arsystem.flash.enable_ui_rendering=false SW00426226 - Skin Definitions are causing cache html/js form invalidation, affecting performance SW00427386 - ITSM 7.6.04- Type ahead template selection not showing all templates (auto complete, no scroll). Integrate from CL# 270243. SW00428348 (Esc 027098) double clicking an incident/change/etc from the results list opens up a new window with the results. Integrate from CL# 218661. SW00426324 (Esc 27844) ITSM/Midtier 7.6.04, Vertical & Horizontal scroll bars on the Landing Console & Overview Console when using Internet Explorer 9, IE9, IE 9. Integrated from CL# 270647. SW00420319(Esc 26885)- Problem with time stamp on Reporting console and Excel Export, shows server time not customer time SW00427080(Esc 28004)- The mid-tier is doing a GLE call to return all records for an AR System report instead of multiple GME calls. SW00424449 (Esc 27476) - Application Fly out remains in Loading state if we log on with unrestricted user having knowledge submitter permission SW00426765 (Esc 27393) Web Report causes table scan, DB CPU to spike, compromising performance and causing production outage SW00422854 - Readonly/ Locked fields can be edited via expand box if opened before the field is made readonly SW00422847:Table Refresh Interval SW00423582 (Esc 27050) Unable to deploy Mid-Tier war file on JBoss 6.1. SW00421355 - Input Length s not a constraint for characters typed with <AltGr> key. SW00418051 (Esc 26551) REGRESSION -- RTF fields showing white background in Mid-tier, grey background in Dev Studio. SW00413020 - password redirect had an absolute URL in the body of the http response SW00417797: Un-Display Active Link does not execute the AL as required in Mid-Tier. Un-Display workflow need to fire on closing modify window. Additional check is applied for the same. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Wednesday, May 02, 2012 2:38 PM To: [email protected] Subject: BMC Question: Bugs / Hotfix (open the data BMC) ** Hey Y'all... I know I usually on the "top ten" most painful people on the ARSlist.. however If I see a huge benefit and potential win-win situation.. I like to bring it up now and then.. (without getting me fired, or banned from the list that is) lol.. Any hoo.. BMC support currently (STILL) has all my servers and their environments -- My Support Profile --> My Server Environments <http://www.bmc.com/available/my-server-environments.html> now with that said: it still frustrates me (AND potentially disenfranchises the customers) when I submit a ticket and they take 2 days and come back with "Oh... that is a bug" you need this hotfix, or just do this. When instead (saving me grief of Waiting, and no Knowing!) they could Very Easily just provide a HotFix/BugFix for specific environments in a table (they have all the information already) and give a list of possible issues you might have based on that alone. They do not even have to give me a link to it (because they have that too). I used to be able to do this with www.remedy.com, however at one point they hid it.. and now we cannot see the complete list of bugs, other customers are reporting, so we can be proactive... I know I have brought this up before.. just want to revisit it from time to time.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
