Hello All, We are facing issues with Mid tier where the apache process gets hung on one of the web servers.Restarting the web server with apache and tomcat resolves the issue. But the prefetch running on the web boxes takes a lot longer time than usual.
The catalina.out logs contains too many broken pipe errors. We are on ARS 7.1 and ITSM 7 with oracle 10. Please let me know if any body has faced this issue. Snippets from the logs (Catalina.out and midtier logs) --------------------------------------------------------------------------------------------------------------------- Caused by: ERROR (9093): User is currently connected from another machine; at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) ERROR (623): Authentication failed; at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) - Error releasing the previous user Gneefs ERROR (623): Authentication failed; at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) ---------------------------------------------------------------------------------------------------------------------- Nov 9, 2011 3:03:53 PM - WARNING (com.remedy.log.SESSION) : (Thread 133) com.remedy.arsys.log.Log log Error loading preference from server http://Load balancer name for the user ARERR [91] RPC call failed : Broken pipe Nov 9, 2011 3:05:16 PM - WARNING (com.remedy.log.SESSION) : (Thread 249) com.remedy.arsys.log.Log log Error loading preference from server Load balancer name for the user ARERR [90] Cannot establish a network connection to the AR System server : Invalid option or socket reset by remote peer http://Load balancer server name ----------------------------------------------------------------------------------------------------------------------- Thanks and Regards Amit _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
