Larry,
Really silly question here, but have you checked the SQL Server Configuration to ensure that TCP connections are enabled? And that you've gotten them set up for the right IP Address? I've seen this cause more headaches (especially when using cloned VMs, etc.) than anything else during installations. Normally, it's the first area I check when having issues. Good luck! Matt R. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Larry Barnes Sent: Wednesday, November 09, 2011 5:15 PM To: [email protected] Subject: Fresh ARS 7.5.0 install issues ** Ok, I've beat my head against a wall so much it hurts now! I'm trying to install a fresh copy of ARS 7.5.0 to a fresh ARSystem db shell. This is on a Windows 2003 server using SQL 2005. The database resides on a separate server from ARS. I've resolved all the issues except the below and I'm stumped on this one. Can't find anything online either so I'm looking for some pointers. I have done this install 4 or 5 times and never had this problem before. * It's attempting to start the following service and stalls for 40 minutes and then dies and the install then fails. BMC Remedy Action Request System Server <server-name> * Has anyone else seen this error? I got this from the System Events log "The BMC Remedy Action Request System Server <server-name> service terminated with service-specific error 1064 (0x428)" * Here's what it placed in the armonitor.cfg file: Monitor-directory: "D:\ARS" "D:\ARS\arserver.exe" -i "D:\ARS" -l "C:\Program Files (x86)\Common Files\AR System\Licenses\<server-name>" -m * This is from the armonitor log: Wed Nov 09 14:43:57 2011 (ARNOTE 0) Wed Nov 09 14:43:57 2011 Starting AR Monitor version 7.5.00 Build 200812291922. Wed Nov 09 14:43:57 2011 (ARNOTE 0) Wed Nov 09 14:43:57 2011 AR Monitor started. Wed Nov 09 14:43:57 2011 (ARNOTE 0) Wed Nov 09 14:43:57 2011 ARMonitor child process (pid:3888) started. "d:\ars\arserver.exe" Wed Nov 09 14:43:57 2011 (ARNOTE 0) Wed Nov 09 14:43:57 2011 Pausing for max 900 seconds or until server up. Wed Nov 09 14:43:58 2011 (ARNOTE 0) Wed Nov 09 14:43:58 2011 The Server process terminated. Wed Nov 09 14:43:58 2011 (ARNOTE 0) Wed Nov 09 14:43:58 2011 Attempting to terminate ARMonitor child process (pid:3888). "d:\ars\arserver.exe" Wed Nov 09 14:43:58 2011 Failure occurred during execl() (ARERR 33) Wed Nov 09 14:43:59 2011 (ARNOTE 0) Wed Nov 09 14:43:59 2011 ARMonitor child process (pid:3888) died with 128. "d:\ars\arserver.exe" Wed Nov 09 14:43:59 2011 AR System server terminated normally (ARERR 32) Wed Nov 09 14:43:59 2011 AR Monitor stopped. Wed Nov 09 14:43:59 2011 (ARNOTE 0) Wed Nov 09 14:43:59 2011 Unable to start arserver process. Bye... This is what it added to the ar.cfg file it created. Server-Name: <server-name>. Server-directory: D:\ARS\ARServer\Db Multiple-ARSystem-Servers: T Register-With-Portmapper: T TCD-Specific-Port: 0 Plugin-Port: Alternate-Approval-Reg: T Currency-Ratio-Client-Refresh-Interval: 60 Homepage-Form: Home Page Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390620 2 2 Private-RPC-Socket: 390635 2 2 Plugin-Path: D:\ARS Plugin-Path: D:\ARS\pluginsvr Plugin: ardbcconf.dll Plugin: reportplugin.dll Plugin: ServerAdmin.dll Plugin: FlashboardObject.dll Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY <server-name>.thecreek.com:9999 Db-name: ARSystem Db-user: ARAdmin Sybase-Server-Name: <sql server name> SQL-Secure-Connection: F Cache-Mode: 1 Larry B. Remedy & HP3000 Support The contents of this message, together with any attachments, are intended only for the use of the individual or entity to which they are addressed and may contain information that is legally privileged, confidential or otherwise exempt from disclosure. If you are not the intended recipient, you are prohibited from disseminating, distributing, or copying this message or any attachment. If you have received this message by mistake, please let the sender know by email reply and immediately delete this message, along with any attachments, from your system. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
