Ok, I've beat my head against a wall so much it hurts now! I'm trying
to install a fresh copy of ARS 7.5.0 to a fresh ARSystem db shell.
This is on a Windows 2003 server using SQL 2005. The database resides
on a separate server from ARS.
I've resolved all the issues except the below and I'm stumped on this
one. Can't find anything online either so I'm looking for some
pointers. I have done this install 4 or 5 times and never had this
problem before.
* It's attempting to start the following service and stalls for 40
minutes and then dies and the install then fails.
BMC Remedy Action Request System Server <server-name>
* Has anyone else seen this error? I got this from the System
Events log
"The BMC Remedy Action Request System Server <server-name>
service terminated with service-specific error 1064 (0x428)"
* Here's what it placed in the armonitor.cfg file:
Monitor-directory: "D:\ARS"
"D:\ARS\arserver.exe" -i "D:\ARS" -l "C:\Program Files
(x86)\Common Files\AR System\Licenses\<server-name>" -m
* This is from the armonitor log:
Wed Nov 09 14:43:57 2011 (ARNOTE 0)
Wed Nov 09 14:43:57 2011 Starting AR Monitor version
7.5.00 Build 200812291922.
Wed Nov 09 14:43:57 2011 (ARNOTE 0)
Wed Nov 09 14:43:57 2011 AR Monitor started.
Wed Nov 09 14:43:57 2011 (ARNOTE 0)
Wed Nov 09 14:43:57 2011 ARMonitor child process
(pid:3888) started.
"d:\ars\arserver.exe"
Wed Nov 09 14:43:57 2011 (ARNOTE 0)
Wed Nov 09 14:43:57 2011 Pausing for max 900 seconds
or until server up.
Wed Nov 09 14:43:58 2011 (ARNOTE 0)
Wed Nov 09 14:43:58 2011 The Server process
terminated.
Wed Nov 09 14:43:58 2011 (ARNOTE 0)
Wed Nov 09 14:43:58 2011 Attempting to terminate
ARMonitor child process (pid:3888).
"d:\ars\arserver.exe"
Wed Nov 09 14:43:58 2011 Failure occurred during
execl() (ARERR 33)
Wed Nov 09 14:43:59 2011 (ARNOTE 0)
Wed Nov 09 14:43:59 2011 ARMonitor child process
(pid:3888) died with 128.
"d:\ars\arserver.exe"
Wed Nov 09 14:43:59 2011 AR System server terminated
normally (ARERR 32)
Wed Nov 09 14:43:59 2011 AR Monitor stopped.
Wed Nov 09 14:43:59 2011 (ARNOTE 0)
Wed Nov 09 14:43:59 2011 Unable to start arserver
process. Bye...
This is what it added to the ar.cfg file it created.
Server-Name: <server-name>.
Server-directory: D:\ARS\ARServer\Db
Multiple-ARSystem-Servers: T
Register-With-Portmapper: T
TCD-Specific-Port: 0
Plugin-Port:
Alternate-Approval-Reg: T
Currency-Ratio-Client-Refresh-Interval: 60
Homepage-Form: Home Page
Private-RPC-Socket: 390601 1 1
Private-RPC-Socket: 390603 1 1
Private-RPC-Socket: 390620 2 2
Private-RPC-Socket: 390635 2 2
Plugin-Path: D:\ARS
Plugin-Path: D:\ARS\pluginsvr
Plugin: ardbcconf.dll
Plugin: reportplugin.dll
Plugin: ServerAdmin.dll
Plugin: FlashboardObject.dll
Server-Plugin-Alias: ARSYS.ARF.REGISTRY
ARSYS.ARF.REGISTRY <server-name>.thecreek.com:9999
Db-name: ARSystem
Db-user: ARAdmin
Sybase-Server-Name: <sql server name>
SQL-Secure-Connection: F
Cache-Mode: 1
Larry B.
Remedy & HP3000 Support
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