Anne, Thanks for all the info and clarifying on some points. I will tell you that the BMC rep at the presentation did contradict some of your points. I apologize if I misspoke but I think it points to the fact that the BMC folks trying to sell this need to get on the same page!
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Thursday, November 11, 2010 11:34 AM To: [email protected] Subject: Re: Remedy OnDemand - SaaS platform discussion Hi Ann, i just realized you posted already. My question is, are all the database instances in the same database server? How are the resources from the database server shared among all the instances? Is the storage shared too? Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Brock, Anne [[email protected]] Sent: Thursday, November 11, 2010 11:13 AM To: [email protected] Subject: Re: Remedy OnDemand - SaaS platform discussion ** Please talk to your account reps if you want to learn more about Remedy on Demand! Here are my comments, but please review our website and talk to your rep for official comments. I wouldn't normally post this much to this list, but I didn't want some misconceptions getting hardened in stone. 1) You do NOT share your database with other companies. You have your own database instance. You can choose to use multi-tenancy within that, but you have your own set of apps, your own database 2) We provide Dev, Test and Production environments 3) You own the data (if you're going with BMC - I can't speak to other vendors) 4) Because it's the same application regardless of whether you are doing On Demand or On Premise, if you switch from On Demand to On Premise, you stand up an ITSM instance (takes a couple hours with our new stack installer!) and bring the data over 5) You can do customizations. We run them through a certification process to ensure that they won't break on upgrades, but you can customize. 6) Yes, event managers and discovery data can be integrated with the system. Other integrations are available as well. 7) BMC handles upgrades, patches, etc. There are customers for whom On Demand is the perfect fit. There are other customers who do a lot of customizations, custom apps, etc who will probably prefer to remain On Premise customers. Luckily, it's the same great software either way! If you are interested, I demo Remedy on Demand every Tuesday, at 9:00 a.m. central time; you can sign up for the session at www.bmc.com/events Anne Brock Principal SC, BMC Software *** My comments here are my own and do not necessarily reflect BMC's policies, standards, etc. *** _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
