Hi Tauf I don't think you can do a full BSM implementation with that approach, whether it is Remedy or Service-Now or whatever; I am defining here BSM as all ITSM modules and areas, including CMDB, discovery tools, SLM, Event/Network Management, service request, all kinds of reporting, etc, etc. Is it even possible to integrate your discovery tools with the CMDB hosted in Remedy SaaS or Service-Now? What about your network management tools, service request, etc, etc.
Besides all of that, think about the data issues: who owns the data, your company or BMC (or Service-Now)? if the contract is terminated, will you get your data back? if yes, when? will it take a month, two months? If there is a security breach at the SaaS provider, what happens? If the SaaS stuff does not work, will you be able to in-source it back, or are you going to be dead in the water for whatever amount of time it takes to stand up the ITSM suite again, which would be weeks or maybe months in certain situations. The question is, are you trying to reduce the Total Cost of Ownership of the Remedy ITSM application, or do you want to optimize your IT Operations? These are just a few bullet points to think about....I am sure an expert in outsourcing enterprise applications would be able to find more things to consider. Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Chowdhury, Tauf [[email protected]] Sent: Wednesday, November 10, 2010 4:53 PM To: [email protected] Subject: Remedy OnDemand - SaaS platform discussion ** Listers, Hey, I just wanted to get your opinions on the Remedy SaaS vision. I was at the Column Roadshow in NYC where the BMC rep presenting Remedy OnDemand got hammered on issues with the SaaS platform. Mainly, it was around the “loss” of control and limited support of customizations. There were also issues around upgrades. Have any of you given this a thought? It provided for some entertaining dialogue last night so it should be even more so here on the list! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
