Tried that, but there seems to always be yet one more form to be deleted by the installer. Was wondering if there was a quicker way around this issue than re-running the install over and over again and waiting at which point it is going to fail next.
Jiri -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: 25 October 2010 15:14 To: [email protected] Subject: Re: Getting malloc error on server when running AIS 7.6.03 installation What if you delete the workflow for the form yourself (in small chunks) ahead of time? Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jiri Pospisil Sent: Sunday, October 24, 2010 7:58 AM To: [email protected] Subject: Getting malloc error on server when running AIS 7.6.03 installation ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please Read The Disclaimer At The Bottom Of This Email ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Hi, I am trying to run Atrium 7.6.03 installation on our test server, but it keeps failing with malloc on the server. After looking at the generated log files, it seems the installer fails when it attempts deleting some of the old forms that have lots of workflow associated. I tried to delete the form using the development studio and got the malloc again. What seems to be happening is that the server keeps issuing delete commands to the database for all related workflow, but does not commit until all items are deleted. At the same time the size of the arsystem.exe process starts growing rapidly and eventually reaches 3GB at which point the server fails, before it managed to delete all related items. Anybody seen this and can suggest a way around this? What worries me is that I got similar error when trying to install ITSM 7.6.03. Environment Microsoft Server 2003, SP2 MS SQL 2005 database (remote) Memory on server 8GB (with 3GB switch enabled) AR System version 7.6.03 AIE version 7.6.0 patch 001 Thanks Jiri Pospisil LCH.Clearnet ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify [email protected]. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le "message") sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement [email protected]. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. *************************************************************************************************
