At this time, the Delta Data Migration utilities are available only through BMC professional service engagements. You should contact your BMC representative for more information if you are in short-term need of such service.
Longer term, the inclusion of the tools in the out-of-the-box product is being considered for future releases. The tools put a front end on Migrator that makes it easier to do the delta-data-migration vs. the current Migrator methods. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tama Murphy Sent: Monday, October 04, 2010 9:45 AM To: [email protected] Subject: itsm 7.6.03 migration We are looking at upgrading from 7.6 to 7.6.03 AR/CMDB/ITSM etc. Today I saw a BMC webinar today that mentioned a way to upgrade ITSM customers with minimal downtime. It looks to be a matter of taking a db copy and restoring to a sandbox environment, running the upgrade, copying the data delta (e.g. new incidents/changes etc) and then restoring the db from the sandbox over production. The webinar doesn't go into nuts and bolts details of when exactly the production application servers are upgraded, or how the delta data is moved from server to server? Our problem will be that we have 3 prod servers to upgrade (AR,CMDB,ITSM,SLM,SRM,Dashboards etc) and limited available downtime. In the test (single server) enviornment the ITSM part of the upgrade alone took over 7 hours. If anyone has any info on this "Delta Data Migration" I would love to hear from them. Cheers Tama _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
