We are looking at upgrading from 7.6 to 7.6.03 AR/CMDB/ITSM etc. Today I saw a BMC webinar today that mentioned a way to upgrade ITSM customers with minimal downtime.
It looks to be a matter of taking a db copy and restoring to a sandbox environment, running the upgrade, copying the data delta (e.g. new incidents/changes etc) and then restoring the db from the sandbox over production. The webinar doesn't go into nuts and bolts details of when exactly the production application servers are upgraded, or how the delta data is moved from server to server? Our problem will be that we have 3 prod servers to upgrade (AR,CMDB,ITSM,SLM,SRM,Dashboards etc) and limited available downtime. In the test (single server) enviornment the ITSM part of the upgrade alone took over 7 hours. If anyone has any info on this "Delta Data Migration" I would love to hear from them. Cheers Tama _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
