Well, I can't test that step, because the install process appears to have removed my ability to even log into SQL Server 2008 Management Studio by any means. I'll try a reboot and see if that helps...
Rick On Thu, Oct 7, 2010 at 2:41 PM, Joe Martin D'Souza <[email protected]>wrote: > ** > How about when you create the database for it, with pre-allocated data and > log files.. Does it go past the database creation step? > > I do agree some of the install scripts off late haven't been the best we > have seen or have been used to seeing.. > > Joe > > > > *From:* Rick Cook <[email protected]> > *Sent:* Thursday, October 07, 2010 2:34 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* [email protected] > *Subject:* Re: CMDB 7.6.03 installation error > > ** Anyone who got past the AR System installation has my envy. I have > taken the easiest paths possible, and still it fails because the DB user > name that the install script allegedly validated doesn't have permission to > create a new database from 'master'. > > > Why can't BMC understand that when you make install scripts basically > uneditable that they have to be **Bulletproof**? These don't even appear > to have been sufficiently tested to be reliable. > > Are we at patch 1 yet? (sigh) > > Rick > > On Thu, Oct 7, 2010 at 11:35 AM, strauss <[email protected]> wrote: > >> Make sure that you are logged in during the installation with an account >> (preferably a domain account, based on the preconfigured stack installer >> notes) that is in the local Administrators group, and has explicit >> permissions to the directories that you are installing in. Windows Server >> 2008 R2 is like Windows 7 (and Windows 2008 like Vista), notorious for >> having problems with permissions where the logged in account can have no >> ability to write files or update the registry when an installer running >> under that account needs to do that. Some people report having to run the >> installer as an admin (right-click Run as administrator) but that just means >> that you may have permission problems later, after the install, and changing >> something in an AR Form may fail to update a cfg file unless the AR Server >> service account has permission to write to the file system. >> >> >> >> On my two 7.6.03 systems upgraded from 7.5.00.006 (and the third one that >> is actually upgrading Atrium Core as I write), there are four copies of the >> arimportcmd.exe present (different dates but all 2010). This is on BOTH >> Windows Server 2003 x64 and Windows Server 2008 R2 x64. >> >> D:\Program Files (x86)\BMC Software\ARSystem\ arimportcmd.exe >> >> D:\Program Files (x86)\BMC Software\ARSystem\approval\bin\ arimportcmd.exe >> >> D:\Program Files (x86)\BMC Software\BMC Service Level Management\rik\ >> arimportcmd.exe >> >> D:\Program Files (x86)\BMC Software\BMC Service Level >> Management\rik\upgrade\ arimportcmd.exe >> >> >> >> Other problems with the Atrium Core installer: >> >> On any OS – the Atrium Core installer has problems with existing records >> from 7.6.00 in the AIS:Global Preferences form >> >> On the one I am doing this morning, there were already >> three entries in the form from previous installs, the first with the server >> short name (alias), then two more with the server FQDN, all for port 1825 >> and ais. The installer refused to run until I removed the one with short >> name so that the FIRST record in the form was one with the FQDN. On my 2008 >> R2 server on a weird VMware host, I had to add the IP address instead of the >> server name when patching Atrium 7.6.00.001 to 002, then had to add the >> short name (alias) when I upgraded to 7.6.03. Basically, whatever the >> installer says it wants to see (short name, FQDN, IP address) in the >> AIS:Global Preferences form, you have to make the FIRST entry in that form >> match the value indicated, or it won’t run. Apparently it has some sort of >> problem resolving the name of the server that it is running on, and you have >> to provide whatever it has picked in the data. Only one of the three >> servers I have upgraded from 7.5/7.6 (on 2003) has NOT hung up on the values >> in the AIS:Global Preferences form. >> >> >> >> On 2008 R2 but not 2003 server(s) >> >> On a system where the 32-bit ARS 7.5 has been upgraded to >> 64-bit ARS 7.6.03, the Atrium Core installer is unable to restart the AR >> Server services properly and the installation hangs. >> >> Had to manually kill the process (kill the 32-bit ones >> too) in Task Manager then restart the service before the Atrium installer >> could go on >> >> The Atrium Core installer restarts the AR Server as many >> as 4 times during an upgrade! >> >> This is on a VM, and is NOT in a domain due to being on a >> weird private network, and had issues when installing 7.5 / 7.6, so this >> problem may be isolated to this machine; it’s the only 2008 host I have left >> – I put my other 2008 servers all back on 2003 because of all the >> permissions issues that kept cropping up. >> >> >> >> The Atrium Core 7.6.03 upgrade on my pre-production 2003 server just >> completed successfully, so it’s time to go look at the logs. >> >> >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Mahendra Mahalkar >> *Sent:* Thursday, October 07, 2010 9:04 AM >> *To:* [email protected] >> *Subject:* CMDB 7.6.03 installation error >> >> >> >> ** >> >> Hi All, >> >> I installed ARS 7.6.03 successfully on Windows 2008 64 bit, MS SQL 2005, >> but CMDB 7.6.03 installation is failed with rpc program not >> registered (ARERR 90) in arerror.log, whenever the installer tries to import >> BMC%CMDB.def from workflow directory through rik command, this error is >> ocurring. If I run this command through command prompt it import the def >> properly but throws an error of not finding arimportcmd.exe. Where should I >> find this arimportcmd.exe? So all arx import are failing at that time. Again >> I import all the arx files through Dataimport tool except cmdbroles-uid.arx >> as it throws an error of required field (Application Name)could not be null. >> What should be correct application name ? Also does anyone know any regisrty >> creation at the time of Atrium Core installation? The same above happening >> for AIE installation also. Need help. >> >> >> >> Mahendra >> > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
