Rick, I'm on ITSM 7.0.3 and ARS 7.5 so Approval Central is 7.5. The problem is that I did figure out somewhere that I can change a reference to something that would cause Approval Central to open the Change Request directly from Approval Central without the extra clicks that you would have to do via the View Details button. Unfortunately, I figured it out in development and hadn't had time to get back to work on that, or even document how I did it, so I'm trying to figure it out again.
If I don't figure it out by this afternoon by just digging around, I'm going to just go through the process of creating a Change Request, requesting approvals, and logging the whole thing and digging through the logs to find out how that gets set. It was a pretty cool thing to figure out since you can't customize anything on Approval Central without BMC blindly wiping it out every time you apply a patch. Once I figure it out again I'll have to post it on the ARSList because a lot of people seem to not like the windows that pop up on Approval Central. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Monday, October 04, 2010 8:55 PM To: [email protected] Subject: Re: How to link directly to a Change Request in Approval Central ** Shawn, you didn't mention what version you have. In 7.5, the link to the RFC is not there any longer, but in 7.0/7.1, what you do is open the approval record and then you can view the RFC from there. Rick On Mon, Oct 4, 2010 at 6:56 PM, Pierson, Shawn <[email protected]<mailto:[email protected]>> wrote: ** I seem to have forgotten something that I did in the past and need to do again. The documentation I've referenced isn't helping so I thought I'd come to the ARSList. My management wants to be able to directly open a Change Request within Approval Central when they click on the URL with the Infrastructure Change ID, instead of that link going to the AP Detail Change Request join. I was playing around with this a few months back and found a way to do this via configuration without custom workflow, but unfortunately I never had time to finish and as a result I didn't document it, and because I did it without a code change, I can't look at Active Links and Filters by modified date to find it. Any suggestions on how to do this would be greatly appreciated. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
