Another recent post of mine turned out to not be an ARS issue. I wonder
if this is -
We use several Incoming mailboxes on AR System to route mail to the
proper forms and groups using filters & other workflow (not templates).
Suppose someone sends an email
To: supp...@...
Cc: admissi...@...
which should create a separate Remedy request for each unit. Often,
only one of the units will have a request created. (An AR System Email
Messages record is only created for one of the mailboxes - not both.)
The problem is not consistent: In my example, sometimes "support" would
get the request, sometimes "admissions," sometimes both.
When I tested a while back, it seemed that if support and admissions
used the SAME ARS mailbox, an AR System Email Messages record would
consistently be created for each. But if that's true, it would take a
bit of work for me to move all incoming mail to share one ARS mailbox.
Is anyone familiar with this issue? If you can tell me it happens on
ARS 6.00.01, but not 7.5, even that would be make me happy.
AR System 6.00.01 patch 1351
Email Engine 6.00.01 patch 1539
Solaris/Oracle
Thanks,
David
--
David Durling
Enterprise Information Technology Services
University of Georgia
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