Get a core dump. Check the arerror.log for the crash, you should get a stack trace there as well as the exit code. If you want to go more into it, run your sql, api, and filter logs and capture the last log entries before the crash. Look for common themes in those logs across multiple crashes.
For a core dump to be more useful, you need a build of arserverd that is not stripped of symbols (debug build). Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Aug 23, 2010 at 8:18 AM, Sean Harrodine <[email protected]>wrote: > ** > Hi Joe, > > Thanks for your input Joe but no, not yet. > We are still trying to isolate to where the problem may be and have some > solid facts to hand to BMC, beit with the OS, VMWare environment, Remedy > workflow, Remedy ARS code (arserverd etc) or ITSM modules > > rgds, > Sean > > ------------------------------ > *From:* Joe D'Souza <[email protected]> > *To:* [email protected] > *Sent:* Sun, 22 August, 2010 21:05:41 > *Subject:* Re: segfaults and crashing ARS 7.5 patch 003 on Linux :o( > > ** > Sean, > > Have you tried upgrading to higher patches of 7.5? Earlier patches had > several problems both at server and client level. I'm not sure if this was > one of them at server level, but you could eliminate causes by upgrading as > the higher patch levels have fewer problems as a lot of earlier problems had > been fixed [[and in some cases created new ones :-)]]. > > Joe > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]]*on Behalf Of *Sean Harrodine > *Sent:* Saturday, August 21, 2010 1:37 PM > *To:* [email protected] > *Subject:* segfaults and crashing ARS 7.5 patch 003 on Linux :o( > > ** > Hi all, > > We are running ITSM on ARS 7.5 patch 003 on a Suse Linux VMWare and are > getting more and more segfaults, resulting in automatic stop/starts of ARS. > > Extracts from /var/adm/messages are.......... > > Aug 20 10:42:41 whj72008 kernel: arserverd[7408]: segfault at > 0000000040606ab0 rip 00002af734357d0d rsp 0000000040606a80 error 6 > Aug 20 10:49:14 whj72008 kernel: arserverd[7601]: segfault at > 0000000040f0fab0 rip 00002aac077fdd0d rsp 0000000040f0fa80 error 6 > Aug 20 11:39:55 whj72008 kernel: arserverd[7770]: segfault at > 0000000041d1dab0 rip 00002b513e967d0d rsp 0000000041d1da80 error 6 > Aug 20 12:13:37 whj72008 kernel: arserverd[14071]: segfault at > 0000000042222ab0 rip 00002b0d34597d0d rsp 0000000042222a80 error 6 > Aug 20 12:20:54 whj72008 kernel: arserverd[14653]: segfault at > 0000000040e0eab0 rip 00002ad532561d0d rsp 0000000040e0ea80 error 6 > Aug 20 12:27:52 whj72008 kernel: arserverd[14804]: segfault at > 0000000041010ab0 rip 00002b9fbb129d0d rsp 0000000041010a80 error 6 > Aug 20 12:34:21 whj72008 kernel: arserverd[14975]: segfault at > 0000000040f0fab0 rip 00002af60b833d0d rsp 0000000040f0fa80 error 6 > > On the 20th August, we had some 20 restarts ! > There doesnt appear to be any messages of any use in the arerror log and > the general performance of the server at each time leading up to each of the > restarts appears to be normal. > I'm not sure if any filter logging or SQL tracing has been performed yet or > whether this is a problem that requires patching. > > Now i'm not responsible for the application support but am just trying to > help my app guys out, so am i right to think this will be a workflow issue > that BMC will need to resolve (looping filter/s perhaps ???) ? > They are currently troubleshooting the fault but as yet, we dont seem any > closer to a resolution. > > Any thoughts please guys/gals.....anyone else expericing these issues or > experienced them ? > > TIA, > Sean > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
