Matt, Thank you for your suggestion. But my issue is something different. This is happening only for few requests. Adding to this, sometime even after the approver approves the request the status Is still showing waiting for approval.
Thanks and Regards, Prasanth.p | Remedy Team| VOIP:1113 | Mob : +91 999 559 5875 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Matthew Perrault Sent: Thursday, August 19, 2010 12:33 AM To: [email protected] Subject: Re: SRM Request Creation Issue Check your phasing. You could be trying to do the push/create in Phase 2, yet you are trying to pull the incident # back in Phase 1. And the filter that is doing the set fields on the HPD:IncidentInterface could be defined that on Set Fields if No Requests Match: Display 'No Match' Error. Run your logs and see what Phase order things are occurring in. HTH Matt P. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Prasanth Prabhakaran (UST, IND) Sent: Wednesday, August 18, 2010 8:59 AM To: [email protected] Subject: SRM Request Creation Issue Hi Masters, I'm facing an issue with SRM ticket creation. Some of the request are not creating any INC / WO. It is giving me an error. "Unable to get the Request ID from HPD:IncidentInterface. The entry you requested does not exist." What could be the reason, Please help. Regards Prasanth ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
