Check your phasing. You could be trying to do the push/create in Phase 2, yet you are trying to pull the incident # back in Phase 1. And the filter that is doing the set fields on the HPD:IncidentInterface could be defined that on Set Fields if No Requests Match: Display 'No Match' Error.
Run your logs and see what Phase order things are occurring in. HTH Matt P. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Prasanth Prabhakaran (UST, IND) Sent: Wednesday, August 18, 2010 8:59 AM To: [email protected] Subject: SRM Request Creation Issue Hi Masters, I'm facing an issue with SRM ticket creation. Some of the request are not creating any INC / WO. It is giving me an error. "Unable to get the Request ID from HPD:IncidentInterface. The entry you requested does not exist." What could be the reason, Please help. Regards Prasanth _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
