I think it is Incident Config. I have Incident Config & Incident Master and can create the templates.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Friday, June 25, 2010 7:14 AM To: [email protected] Subject: Re: Incident Template Creation ** Shawn, have you taken a look at the ITSM permission Roles Tool ? this may be the answer you're looking for. (perhaps Foundation -> Support Group Admin?) Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Friday, June 25, 2010 8:26 AM To: [email protected] Subject: Incident Template Creation ** Good morning, I was looking through the BMC documentation, and I can't find a definitive answer for what should be a simple question. What groups have rights to create Incident Templates? According to BMC documentation, people with Administrator, Change Manager, and Change Config rights can create Change Templates, but there is no comparable documentation that I've found for creating Incident Templates. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
