Agreed, But why can't the screen pop technology launch a web browser instead of a Submit window in a client....why?...because they aren't currently tooled to do that...but could be if they want, and should be because not all apps that need screen pops reside on the workstation....
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Thursday, June 24, 2010 2:40 PM To: [email protected] Subject: Re: AR User Tool Deprecated? While web services are the present and future of integrations, they are only useful in Application/System integrations. Web services are not useful in a screen pop type of integration (between say a phone system and a customer rep person taking a call). -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Thursday, June 24, 2010 3:35 PM To: [email protected] Subject: Re: AR User Tool Deprecated? I've been thinking about this sort of thing lately, and I think that it's not necessarily a bad move from a corporate perspective, despite my personal desire to continue using WUT. 1) Web services are the present and future of integrations, at least in the near term. Older APIs and such should be replaced soon, if they haven't been already. I'm not saying that this blanket statement will be entirely possible right now, as there are many applications that integrate with Remedy through APIs and such, but in my opinion it's not good practice to do integrations on the user interface anymore if you can help it. 2) If you look at the overall trends in computing, it seems like every manager now operates primarily from a Blackberry/iPhone/Android device. That trend is creeping down to the rank and file employees of a company, and it's easier to support the lowest common denominator in computing, which in this case will be the handheld devices. As a result, you're better off developing a web-based app that runs on an iPhone as well as IE in Windows. Also, management doesn't look at the user experience as the top priority, but rather how to use the tool to make or save money for the company. A standard UI is going to save money over variously installed versions of WUT that require admin rights that are more expensive to support. Do you ever have to tell users, "Hey delete your *.ARF and *.ARV files and try again"? There is a cost associated with that which isn't present on the web. Overall, IT seems to be trending away from executables and towards remotely-based applications much like the days of terminals and mainframes. Sure, you can run one copy of WUT from a Citrix server, but is that really ideal? I think it's more headache than it's worth. Thanks, Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Angus Comber Sent: Thursday, June 24, 2010 3:19 PM To: [email protected] Subject: Re: AR User Tool Deprecated? I believe this is true and think BMC are making a big mistake for the following reasons: 1. The thick client has a client based API, using COM, which is used by many third party products, including our own, and this capability is really useful for integration with other products. All this functionality will be lost. 2. It is administrators, not users, pushing for web front ends, simply for deployment reasons. Users prefer responsive, rich functionality applications. Anyone who has used Siebel will know what I mean. I have no problem with a web alternative but if they go for thin client only, then that is not good news from my perspective. Angus ----- Original Message ----- From: "NNMN" <[email protected]> Newsgroups: public.remedy.arsystem.general To: <[email protected]> Sent: Thursday, June 24, 2010 8:40 AM Subject: AR User Tool Deprecated? > Hi ARSers, > > I have been hearing that AR User tool is getting deprected. I have few > questions on this. > > - Is it really going to get deprecated? Is ARS8.0 going to have a thick > client? > - If it is just through mid-tier then will the DDE, OLE, macros etc be > removed from active link actions. > - Is mid-tier expected to come up with more capabilities so as to tackle > client dependencies? > > Not sure who can answer this. But would also be cool to get your own views > on this. > > Cheers, > Naveen > > ----- > With Warm Regards, > Naveen > -- > View this message in context: > http://old.nabble.com/AR-User-Tool-Deprecated--tp28979740p28979740.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
