Hi Amanullah, 1296000 means 15 days. (1 day has 86400 seconds).
I always use following syntax: ... AND ( 'Last Resolved Date' < ($TIMESTAMP$ - (3 * 24 * 60 * 60)) or ... AND ( 'Last Resolved Date' < ($TIMESTAMP$ - (3 * 86400)) Br, Norbert Am 13.06.2010 um 07:05 schrieb IT (Amanullah Bashir Ahmed): > ** > ** > > The following run if condition is for 5 days or 15 days. If we want after 3 > days the resolved incident should close, where we will change?, 1296000 is > calculating days or what is it? > > ( 'Status' = "Resolved") AND ( 'Last Resolved Date' < ($TIMESTAMP$ - 1296000)) > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Pavan Kumar > Sent: Thursday, June 10, 2010 7:37 PM > To: [email protected] > Subject: Re: <No subject given> > > > > ** > > It is HPD:INC:AutoCloseResolved, and you need to change the run if condition: > > ( 'Status' = "Resolved") AND ( 'Last Resolved Date' < ($TIMESTAMP$ - 1296000)) > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Robert Fults > Sent: Thursday, June 10, 2010 3:58 PM > To: [email protected] > Subject: Re: <No subject given> > > > > There is an escalation that needs to be modified. Not in front of the system > right now, but I think it was something like HPD:INC:AR_ESC_AUTOCLOSE or > something to that effect. i will follow up when I get to work. > > > > Sincerely, > > > > Robert Fults > > Remedy Admin/Dev > > Florida International University > > > > From: IT (Amanullah Bashir Ahmed) [[email protected]] > Sent: Wednesday, June 09, 2010 3:44 AM > Subject: <No subject given> > > ** > > Hi there > > Version 7.1 > > According to BMC Remedy “If you leave an incident as resolved, after 15 days > the Incident Management application closes the incident.” > > My requirement is “If you leave an incident as resolved, after 5 days the > Incident Management application should close the incident” > > What Changes or configuration required to do this. > > > > Thanks in advance > > > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > > > > > DISCLAIMER:"This e-mail message including any of its attachments is intended > solely for the addressee(s) and may contain privileged information. If you > are not the addressee or you have received this email message in error, > please notify the sender who will remove your details from its database. You > are not authorized to read, copy, disseminate, distribute or use this e-mail > message or any attachment to it in any manner and must delete the email and > destroy any hard copies of it. This e-mail message does not contain financial > instructions or commitments of any kind. Any views expressed in this message > are those of the individual sender and do not necessarily reflect the views > of Emirates NBD PJSC, or any other related subsidiaries, entities or > persons." _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > CONFIDENTIALITY CAUTION/DISCLAIMER > Transmission of this email is intended only for the person or entity to which > it is addressed and may contain confidential and/or privileged material. Any > action in reliance upon this information by the person or entity other than > the intended recipient is prohibited and would be at their risk and > responsibility. While Adea takes adequate protection against viruses, neither > the sender of this mail nor Adea accepts any responsibility or liability for > interception, corruption, delay or any virus introduced by this e-mail or any > attachment. If you are not the intended recipient or if you have received > this in error, please delete this email with attachments, if any, and inform > the sender. Thank you for your understanding and co-operation > > > Click here to report this email as spam. > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
