There is an escalation that needs to be modified. Not in front of the system right now, but I think it was something like HPD:INC:AR_ESC_AUTOCLOSE or something to that effect. i will follow up when I get to work.
Sincerely, Robert Fults Remedy Admin/Dev Florida International University ________________________________ From: IT (Amanullah Bashir Ahmed) [[email protected]] Sent: Wednesday, June 09, 2010 3:44 AM Subject: <No subject given> ** Hi there Version 7.1 According to BMC Remedy “If you leave an incident as resolved, after 15 days the Incident Management application closes the incident.” My requirement is “If you leave an incident as resolved, after 5 days the Incident Management application should close the incident” What Changes or configuration required to do this. Thanks in advance Thanks & Regards Amanullah Software Consultant DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
