Hi Kali,
The error is for a missing field, the following exerts do work, maybe it may
help you find your root cause.
This example code pieces may not be perfect however it does work, it may help
you find the required field your missing.
Did you pre-create the SR number
$idschema = "SRM:CFG TicketNumGenerator";
($srno = ars_CreateEntry($ctrl , $idschema,
2, $userid,
7, 1,
8, $shortdesc
)) || die "CreateEntry: $ars_errstr";
Then Create the SR ticket with all the required fields? Note: I don’t think all
the fields in the listing below are required.
$schema="SRM:Request";
($rnid = ars_CreateEntry($ctrl , $schema,
2, $userid,
7, 1200,
301244700, $summary,
1000000001, $loccompany,
1000000018, $lastname,
1000000019, $firstname,
300810110, $middlename,
1000000056, $phone,
1000000048, $email,
1000000063, $category1,
1000000064, $category2,
1000000082, $mycompany,
1000000085, 0,
1000000162, 1000,
1000000163, 4000,
1000000829, $srno,
1000000251, $supportcompany,
10002506, $assigneegroup,
1000000014, $assignedsupportorganization,
1000003297, $firstname,
1000003306, $phone,
1000003302, $email,
1000003298, $lastname,
302791600, $cexpdate
)) || die "CreateEntry: $ars_errstr";
Respectfully,
William Abdo
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Kali Obsum
Sent: Monday, May 17, 2010 11:16 PM
To: [email protected]
Subject: Error in Guest Login - ARS 7.6 Requestor Console
**
Hi,
We're having problems with raising requests in Req Console. We enabled the
"Allow guest login" feature in Requestor Console but whenever we login as an
unknown user and raise a request in Req Console, the request is not created.
When we check in the "View Requests with Errors", all the requests we raised
are there with the ff error: ARCreateEntry - The contact cannot be found,
please verify the contact information and try again.
Error Log:
<FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC:
390680 > <USER: Remedy Application Service > /* Tue May 18
2010 12:23:18.4670 */ <Filter Level:0 Number Of Filters:8> Checking
"HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E" (115)
<FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC:
390680 > <USER: Remedy Application Service > --> Passed
-- perform actions
<FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC:
390680 > <USER: Remedy Application Service > 0:
Message
<FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC:
390680 > <USER: Remedy Application Service >
The contact cannot be found, please verify the contact information and try
again.
<FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC:
390680 > <USER: Remedy Application Service > **** Error
while performing filter action: Error 48255
<FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC:
390680 > <USER: Remedy Application Service > **** Filter
"HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E": No enabled error
handler
Regards,
Kali
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