hey Juan, this is no laughing matter :-) (or is it??) For integrations between the Remedy User tool and another app, that rely on Windows for communications, such as the telephony integrations , this is the death knell, or a total rewrite ...
As you suggested, the only thing that you may do is explore the actual javascript used to send events , so that an active link that fires on event will catch the message coming from the other application... As recent as a couple of years ago, I did an integration between the Remedy User tool and the Avaya IP agent, and the only possible way was with Windows DDE, as bad and archaic as it sounds.... Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Juan Ingles [[email protected]] Sent: Wednesday, April 28, 2010 3:28 PM To: [email protected] Subject: Re: Future of OLE/DDE integrations? LOL Guillaume. I guess I asked for that. ;) Let me rephrase for the rest of you liter-ARSLists... Anyone have any info/ideas on integration mechanisms that will be available for providing the functionality that soon to be non-running OLE/DDE/RunMacro integrations currently provide? I'm envisioning a world of javascript maintenance nightmares. And THAT might not even be an option with the current penchant for Flash. Juan Ingles On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault <[email protected]> wrote: > They just won't run.... > > Guillaume > > ________________________________________ > From: Action Request System discussion list(ARSList) [[email protected]] on > behalf of Juan Ingles [[email protected]] > Sent: Wednesday, April 28, 2010 2:46 PM > To: [email protected] > Subject: Future of OLE/DDE integrations? > > Ravi's current posts re:ACD integration have got me wondering again.... > > Anyone have any notion of how OLE/DDE and run-macro integrations will > work in a post ARS 8.0 world? (i.e. without the user tool) > > Juan Ingles > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
